Job Description

Job Description

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members.

Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek's Most Loved Workplaces list in 2023, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2023 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2023 certification.

What will I be doing?

There’s something truly fun and superb about Hilton Grand Vacations. The foundation of our way of life has been about making memorable experiences and a positive impact within our industry and the communities in which we live and flourish. Our Team Members are what make the difference in their efforts. It is their talent, passion, and dedication to our brand that has energized the success of Hilton Grand Vacations.

• Meets Guests at designated locations.
• Coordinates/Communicates with the Transportation Team all guests that need to be picked up or taken back to their resort.
• Walk guests to and from the sales centers.
• Maintain a courteous, smiling personality at all times while following the Hilton culture.
• Checks and corrects manifested tours daily for accurate transportation pick-up.
• Keeps track of daily gas receipts.
• Ensure timely transportation pickups are communicated.
• Greet customers, vendors, guests and team members in a manner in which will promote the highest level of customer service.
• Carries out all reasonable requests by management of which the employee is capable of performing.

What are we looking for?

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• Valid Driver's license
• Professional and Positive appearance and attitude
• Have a thorough understanding of HGV’s different departments for proper customer assistance.
• Proficient in Microsoft Programs
• Must be able to meet and deal with people from all walks of life with ease and diplomacy.
• Excellent customer service skills
• Must be available to work Saturdays, Sundays, evenings, holidays and any other days/ hours as required per business needs.
• Provides exceptional customer service and have working knowledge of Hotel Operations and provide directions and/or information as needed to hotel guests.
• Ability to build instant rapport with guests projecting a professional company image.

Why do Team Members Like Working for us:

• Benefits on day one
• Now Offering Daily Pay*- get your earned pay any time before payday
• Recognition Programs and Rewards
• Discounted Hilton hotel rates worldwide
• 401(k) program with company match.
• Employee stock purchase program.
• Paid Holidays, Sick days and Generous Paid Time Off Program
• Tuition reimbursement.
• Numerous learning and career advancement opportunities.

*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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