Student Services Advisor (Remote) Job at Sole Hire LLC, Pennsylvania

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  • Sole Hire LLC
  • Pennsylvania

Job Description

This is a remote position.

Sole Hire, LLC is seeking a dedicated and student-focused Student Services Advisor to support online education programs. This role is centered on student support, engagement, and retention, serving as a key point of contact for learners throughout their educational journey. This role is in the cannabis industry.


Position Overview

The Student Services Advisor provides guidance, support, and advocacy for online students from enrollment through program completion. This role focuses on helping students navigate academic processes, overcome challenges, and stay engaged and on track toward graduation.


Key Responsibilities

Serve as a primary point of contact for students, providing guidance and support throughout their program

Respond to student inquiries related to course access, scheduling, policies, and general program navigation

Monitor student attendance, engagement, and academic progress, and conduct proactive outreach when concerns arise

Support student retention by identifying barriers to success and connecting students with appropriate resources

Maintain accurate and timely student records, notes, and communications in internal systems

Collaborate with academic, admissions, and career services teams to ensure a seamless student experience

Assist with orientation, onboarding, and student success initiatives

Uphold institutional policies and ensure compliance with documentation and reporting requirements

Provide a supportive, professional, and inclusive student experience in a fully online environment



Requirements


Qualifications

Must be willing to work in the cannabis industry (experience is a plus)

Experience in student services, advising, customer support, education support, or similar student-facing roles

Strong communication and interpersonal skills, especially in virtual and phone-based environments

Ability to manage multiple student caseloads and prioritize effectively

Empathy-driven, student-first mindset with strong problem-solving skills

Comfort using Microsoft Office and student information or CRM systems

Associate’s or Bachelor’s degree preferred

Interest in education or workforce development preferred

Work Environment

Fully REMOTE role

Student-facing position with regular phone, email, and virtual communication

Schedule may include some evening availability to support online learners; flexibility/weekends as needed




Job Tags

Full time, Work at office, Weekend work, Afternoon shift,

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