Job Description

Account Control Technology Remote Call Center Rep

Starting Monday, February 2, 2026 US-OH-Columbus Type: Full-Time # of Openings: 20 Category: Customer Service/Support Columbus, OH

Overview Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.

Please Note: After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, "Verint". This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.

Work Location: This is a remote/work from home position.

Compensation: $16.00/hour Paid Training Start Date: Monday, February 2, 2026 Training Hours: Monday thru Friday: 9am - 5:30pm EST Hours of Operation (following training): Monday thru Friday: 7am - 8pm EST Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.

Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI-CXBPO (part of TSI family of companies)?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities In This Role, You Will:

• Answer inbound calls regarding - Billing inquires
• Disconnect/Reconnect
• Payment Arrangements
• Budget Billings
• Make payments
• Process trouble and outage orders
• Move In/Out Service
• Assist with My Account (Online Accts)

Qualifications Ideal Candidate Qualifications:

• Must have great attendance
• Computer Navigation skills
• Must be able to type minimally 35-40 WPM
• Great Communication skills
• Camera requirements -- Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)
• Flexible as shifts vary from 7am-8pm EST (shifts will be assigned in last 2 weeks of class)
• Open to working overtime -- in the event a major storm impacts our Service Territory we will be required to work long hours to include evenings and weekends
• Adhere to a break and lunch schedules as assigned
• Must be comfortable utilizing different systems/multiple screens
• For Remote Positions: The minimum internet speed requirements for remote work are as follows:
• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload
• Note: Camera requirements -- Cameras are required to be on during training and production from start to end of each shift (not including breaks and lunches).
• This job description is not an exclusive or exhaustive list of all job functions that a team member in this

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