Job Description

Job Description

Job Description

Location: San Antonio, TX - Onsite

Address: 1711 Columbia Square, San Antonio, TX 78227

Job Schedule : Full-Time

We are seeking a Family Coach to join our Family Hope Center Team. As a Family Coach , you will Shine Hope as you serve in a strategic role at Buckner Children and Family Services, interviewing individual clients and families to assess their physical, social, emotional, and spiritual needs. As well as provide family coaching, also known as case management services to Family Hope Center clients . Join our team and shine hope in the lives of others!

What you'll do:

• Create, develop, and implement Family Hope Center programs in alignment with approved core programs and the Family Strengthening Framework to enhance the delivery of services that meet the physical, emotional, social, and spiritual needs of individuals/families as outlined in each person's plan of service.
• Assist with the design and coordination of supportive services for families in accordance with program goals and objectives.
• Assist eligible program participants with out-of-home placement or placement in respite care with family and/or friends when necessary.
• Timely and accurately compile and analyze intake and referral information to make an assessment of clients/families' needs; complete the enrollment process. Timely and accurately complete all necessary enrollment and assessment paperwork.
• Provide case management services, including but not limited to reviewing, evaluating, and updating individualized service plans, case notes, financial distributions, and referrals.
• Coordinate services for group and individual therapy for assigned families/clients as appropriate. Provide counseling for crisis intervention as appropriate.
• Assist program participants with accessing community resources, including, but not limited to, assisting with program enrollments and other services.
• Develop professional relationships with institutions and agencies that provide education, job training, living skills training, employment services, housing, and child care services in order to coordinate services for program participants.
• Analyze program needs; develop, modify, and implement changes in the program to meet changing needs of clients.
• Create and manage schedule of events and classes. Coordinate and facilitate meetings and trainings for clients and groups, including, but not limited to, Substance Abuse, Parent Education, Conflict Resolution, and Anger Management.

What you'll bring:

• Bachelor's Degree in Social Work or other related field required.
• Minimum of 2 years prior related case management experience working with at risk children and families required.
• Requires proficient working knowledge of and/or work experience using community resources.
• Requires proficient ability to speak, read and write English.
• Requires excellent public speaking skills and the ability to successfully and effectively communicate in a professional manner with a multi-ethnic population base in the community; ability to effectively communicate both orally and in writing.
• Requires personality attuned to meeting the needs of the clients and ability to establish and maintain effective working relationships with other employees and the public.
• Requires ability to speak clearly and make self understood effectively in face to face interactions; articulate with accuracy to speak on the phone.
• Requires ability to hear and receive verbal instructions, answer phones, communicate with people in situations with some background noise.
• Requires ability to maintain confidentiality.
• Requires ability to effectively work under pressure and remain flexible as priorities change.
• Requires ability to work under minimal supervision with awareness that error may have serious consequences; requires ability to exercise patience, initiative, and sound professional judgment.
• Proficient working knowledge and ability to accurately and timely operate and perform computer-related tasks with specific equipment and software applications, including Microsoft Word, Excel, PowerPoint, and Outlook, required.
• Requires ability to work nights and weekends as required to meet business needs and provide services to clients.
• Requires ability to drive assigned vehicle(s) or personal vehicle, with appropriate state license, following all laws applicable; must provide proof of liability insurance and must be eligible to be insured under Buckner's insurance policy. Must be age 21 or older to drive on behalf of Buckner.
• Requires ability to use up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force continuously to move objects and/or people.
• Requires ability to walk, stand and sit, sometimes for prolonged periods of time.

The above description reflects the details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

The same way we treat our employees is how we treat all applicants – with respect. Buckner is an equal opportunity employer (EEO is the law). You will be treated fairly throughout our recruiting process and without regard to race, color, religion, ​age, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Buckner.

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